Returns & Exchanges
At Sweet Chilling, we want you to love your fashion finds, but if a piece isn't quite right, we offer a seamless 30-day return policy for all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn garments back into their original packaging and include the printed return slip provided in your confirmation email.
Ship It Back
Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing